Got a dripping tap or the hinge on the kitchen cupboard fell off?
You need to advise us as soon as you notice any maintenance issues, we will determine the seriousness of the problem and arrange maintenance as required; these things are best dealt with as soon as possible.
For an EMERGENCY maintenance request after hours please call our After-Hours phone on 027 311 7865.
Examples of Emergency Maintenance situations are:
1- Life, Health and well being are in danger (please also be proactive with calling the emergency services if necessary)
2- Loss of essential services (Electricity/Water/Hot Water/Septic Services)
3- Structural Issues that may threaten you living in the property
Please note, tenants who lock themselves out of their house during After Hours will need to arrange a locksmith themselves.
You can help by turning the power off at the mains or turning the water off at the mains if these situations do occur.
If you have an EMERGENCY maintenance request, during office hours (9am – 5pm Monday – Friday), please call 03 325 7298 or your Property Manager directly and we will be happy to assist you.
Non-Urgent Maintenance examples are: Extractor fan not working, dripping tap, dishwasher not working, heat pump not working (unless this is the only source of heating in the property) You can help by checking if your fuse box has tripped in the first instance, prior to contacting us.